Refund and Return Policy

Effective Date: February 7, 2025

At Divine Gleam, we strive to ensure customer satisfaction with our products. If you are not completely satisfied with your purchase, please review our Refund and Return Policy below.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and packaging.
  • A return request must be initiated within 30 days from the date of purchase.
  • Proof of purchase (receipt or order confirmation) is required.
  • Certain items such as personal care products, gift cards, and clearance items are non-returnable.

2. Return Process

To initiate a return, follow these steps:

  1. Contact our support team at contact@divinegleeam.com or call (210) 434-1494 to request a return authorization.
  2. Securely pack the item in its original packaging and include proof of purchase.
  3. Ship the item to our return address:
    Divine Gleam, 622 Morelia St, San Antonio, TX, 78237
  4. Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Policy

Once we receive and inspect your return, we will notify you via email regarding the status of your refund.

  • Approved refunds will be processed within 7-10 business days to the original payment method.
  • Shipping fees are non-refundable, except in cases of damaged or defective products.
  • If your refund is delayed, please check with your bank or payment provider before contacting us.

4. Exchanges

  • We only replace items if they are defective or damaged.
  • If you need an exchange, email us at contact@divinegleeam.com within 7 days of receiving the product.
  • Exchanges are subject to product availability.

5. Cancellations

Orders can be canceled within 24 hours of placement for a full refund. After this period, cancellations may not be possible if the order has already been processed or shipped.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos of the item and packaging. We will arrange for a replacement or refund.

7. Contact Us

For any questions regarding returns and refunds, please reach out to:
📍 Address: 622 Morelia St, San Antonio, TX, 78237
📞 Phone: (210) 434-1494
📧 Email: contact@divinegleeam.com